Terms of service
The serviceYour accountQuotesPaymentFit promiseLiabilityDisputes
These terms are an agreement between you and 123Alterations (“we”, “us”). By booking a visit or using your account you agree to them. If you don’t agree, please don’t book.
For counsel: Insert the legal entity name, address and state of formation. Confirm whether one entity operates both Long Island and NYC.
1. The service
A tailor visits your home at a 2-hour window you choose, pins and prices each item from our posted price list, and takes the items to our workroom or a vetted partner workroom. We return them altered, usually within 7–10 days. Prices depend on your region (Long Island or New York City) and are shown on our pricing page.
2. Your account and sign-in
Your account is created from your first booking and tied to your mobile number. You sign in with a one-time code we text you; there is no password. Keep your phone secure: anyone who can read your texts can sign in. Tell us right away if you change numbers.
3. Quotes and changes
- Your tailor prices each item in your home. You approve the quote by signing on the tailor’s phone or by a link we text you. The signed total is the most we can charge for that order, plus any tip you choose to add.
- If we find something new after pickup (for example a torn lining), we text you a photo and a price. We only do the extra work if you tap Approve. If you decline or don’t answer within 48 hours, we do only the approved work and return the item.
- Bridal and some suit work needs a second fitting. It’s included in your quote unless the quote says otherwise.
4. Payment
- At booking you save a card with our payment processor (Stripe). Nothing is charged at booking.
- When your items pass quality check, we run a card check (no charge). If it fails, we text you a secure link to update your card and hold delivery until it’s updated. Your items stay safe with us; see unclaimed items.
- We charge your card once, after delivery, for the approved amount. Orders under the regional minimum include a trip fee ($20 Nassau, $25 Suffolk, $25 NYC; free from $75 on Long Island, $90 in NYC).
- If a charge fails after delivery, we retry up to 3 times over 7 days and text you each time.
- Alteration services are not subject to NY sales tax. If that changes or a taxable product is added, we’ll show tax on the quote.
For counsel: Confirm the sales-tax position with the accountant (GAPS D25). Confirm the card-check method (e.g. $0 or $1 verification) and the retry schedule with Stripe settings. Confirm whether the late-cancel fee needs separate authorization wording.
5. Our fit promise
If something doesn’t fit the way we agreed at your fitting, tell us within 14 days of delivery and we’ll adjust it free, including the visit.
6. Cancellations, your clothes and texts
These are covered in their own pages, which form part of these terms: Cancellation & no-show, Garment care & liability, Unclaimed items and SMS terms.
7. Safety in your home
Our associates are background-checked and carry ID. You or another adult (18+) must be present for the visit. We may end a visit if anyone feels unsafe.
For counsel: Check worker-classification wording (employees vs independent associates, GAPS D22) and background-check disclosure rules in NY and NYC (Fair Chance Act).
8. Limits of liability
Our liability for damaged or lost items is set out in the Garment care & liability policy. Except where the law says otherwise, we aren’t liable for indirect losses such as missed events or travel costs.
9. Disputes
Please contact us first; most problems are solved by text in a day. These terms are governed by New York law.
For counsel: Decide on small-claims carve-out vs arbitration, and venue. Add changes-to-terms notice wording.
10. Contact
Text (516) 555-0142 or email help@123alterations.example. (Prototype placeholders.)