Cancellation & no-show policy
| When | Regions with the fee off (Long Island today) | Regions with the fee on (NYC today) |
|---|---|---|
| Cancel or reschedule more than 24 hours ahead | Free | Free |
| Reschedule inside 24 hours (first time) | Free | Free |
| Second reschedule inside 24 hours | Free | $25 |
| Cancel inside 24 hours | Free | $25 |
| No-show | Free | $25 |
What counts as a no-show
Your tailor arrives in your window, waits 15 minutes, and calls and texts you twice with no answer or no way in.
How the fee is charged
Nothing is charged at booking. Where the fee is on, it’s charged to your saved card after the late cancel or no-show, and we text you a receipt. The fee is set per region by our team; the amount shown at booking is the one that applies to your visit.
If we cancel or are late
If we need to cancel, we text you as early as possible and offer the next open window first. There’s never a fee when we cancel. If your tailor will be more than 30 minutes past your window, you can cancel free from the text.
How to change a visit
Use the link in any reminder text, or your account → Upcoming visits → Reschedule or Cancel.
For counsel: Confirm the $25 amount and per-region setting are clearly disclosed before the card is saved, and that the booking consent covers charging this fee. Confirm whether NYC DCWP rules require any specific fee disclosure.