DRAFT, pending legal review. Placeholder wording for the prototype. Not in effect. Highlighted items need a decision.

Cancellation & skips

Changing, skipping, pausing or cancelling pickups and membership.

Version 0.1 (draft)Last edited Oct 20, 2026Not in effect

One-off pickups

  • Change or cancel free until 9 pm the night before your window.
  • After that, or if we can't reach the bag (no access, no bag out), a [$10] missed-pickup fee may apply. DRAFT.

Loop membership (weekly or every two weeks)

  • Skip or reschedule any pickup until 9 pm the night before. No fee.
  • Pause for up to [12 weeks]. Your rate, window and preferences stay saved.
  • Change plan any time. Takes effect from your next pickup.
  • Cancel any time from Membership. There's no monthly fee and nothing to pay on cancelling. Bags already with us are finished, charged and returned as normal. Member credits stay for 12 months.

Leather & specialty quotes

  • Declining a quote is free: we return the item untouched [with a $15 inspection fee for repairs only? DRAFT, decide].
  • Once you approve and work starts, the approved work can't be cancelled.

Refunds

If we got something wrong, we re-clean for free or refund. See Garment care & liability.

Questions? Text HELP or call (718) 555-0100. This page is a DRAFT, pending legal review.