Account settings

Pickup & delivery addresses

Why access notes matter

  • Drivers see your note, gate code and doorman name on the pickup screen, only during your window.
  • Codes are hidden after the stop is done and never shown on receipts.
  • If we can't get in, we text you before leaving. Two failed attempts start the unclaimed items clock.

Wash preferences

Saved Oct 18

Applied from your next pickup (Mon Oct 26). The plant sees these on your bag tag.

Detergent
Hang or fold
Starch (hung shirts only)
Fabric softenerOff is better for towels and athletic wear
Wash whites separatelyWhites in their own load, warm water

On your next bag tag

Dry cleaning and leather items follow the care label and the inspection, not these settings.

Saved cards

How charging works

  • We charge your default card after each bag is weighed, or after you approve a leather or specialty quote.
  • If a charge fails, we retry twice and text you a secure link to update. Delivery waits until it's paid.
  • We text you 7 days before a saved card expires if a pickup is booked after that date.

Card-on-file consent recorded Oct 18, 2026, 9:12 pm (text v1). Card-on-file terms

PrototypeSee the "card expiring" text link →

What we send, and where

MessageTextEmail
Quiet hoursNo texts 9 pm – 8 am, except your driver arriving during a booked window

Texts from LaundryLocal

Order texts go to (718) 555-0136. Reply STOP to any text to stop all texts, or HELP for help. Message frequency varies with your orders. Msg & data rates may apply.

Locked items keep you informed about money: you'll always get the weight and total before a charge, and card problems. If you text STOP, these switch to email.

SMS terms · Privacy